Hotel Silken Puerta America - Madrid

Avenida De America 41, Madrid, Spain, 28028  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Hotel Silken Puerta America - Madrid

Free Wi-Fi

Free Wi-Fi in rooms

Parking

EUR 22.35 per day

Luggage storage
24-hour

Late check-in/ -out

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Cafe

Dining room

Coffee shop

Shuttle

Free airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Editorial review:

With its special location halfway between the city and the airport, the owners of the Silken Puerta America hotel wanted to do something special. And they did. They took 22 architects and let them each design a floor. The result is a hodgepodge of designs that are delightful and welcoming. Even the bar, restaurant, façade, gardens, public lighting and car park had their own architects.

Verified Reviews:

  • Fitness centre on the top floor - Heated pool - Car parking - A bit expensive
  • Breakfast buffet was exceptional - Service was excellent - Free wi-fi - Highly recommend
  • Superb designed rooms - Great bar and restaurant - Small pool and spa area
  • Room was well equipped - Roof bar is a great place - Great views - Staff were friendly
  • A little bit far from the city - Close to the metro - Modern design - Bad service

Overview

The 5-star Silken Puerta America Hotel provides a traditional accommodation to stay in Madrid. The hotel opened its doors in 2005 and was remodeled in 2008.

The property is located 2.7 km away from Paseo de la Castellana. Silken Puerta America Hotel boasts a stunning location close to a museum and a palace.

Aside from using a meeting room, a slide projector and fax/photocopying services on-site, guests can take advantage of trade fairs, embassies and convention centers nearby.

Barajas airport is located 20 minutes' drive away from Silken Puerta America Hotel.

Rooms

This hotel comprises of presidential two-bedroom queen suite, deluxe second floor queen room and elegant queen room that come with chic décor as well as high-speed internet, TV, a closet, a trouser press and direct dial phone. The rooms have a spectacular view over the street. They also feature en suite bathrooms fitted with a shower, complimentary toiletries and dressing gowns.

Eat & Drink

Guests can start their day with buffet breakfast served at the café. The hotel has a large restaurant serving international meals. At the small garden bar guests will enjoy a selection of champagnes, cocktails and coffee. Situated 100 meters from the venue Oam Thong and El Coto del Casar serve a variety of food.

You can start your day with a buffet breakfast, which costs EUR 22 per person per night. 

Services

Residents will benefit from free shuttle service, wedding services and porter service.

Relax

Along with a health club, a spa centre and a Jacuzzi, guests will appreciate steam baths, Turkish bath and massage on the premises. On-site fitness amenities include a gym and a fitness centre.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Private parking is possible on site at EUR 22.35 per day.

Year renovated:   2008.  Number of floors:   12.  Number of rooms:   315.

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Facilities

General

  • No smoking on site
  • No parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Late check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • No wheelchair access
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • 24-hour security
  • Air conditioning in public areas
  • Luggage storage
  • Ski storage
  • Elevator
  • Currency exchange
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Executive/club floor
  • Lobby
  • Multilingual staff
  • Mobile phone network

Sports & Fitness

  • Fitness center
  • Diving
  • Canoeing
  • Sailing
  • Boating
  • Pedal boating
  • Tobogganing
  • Badminton
  • Basketball
  • Golf course
  • Table tennis
  • Squash
  • Aerobics

Services

  • Free airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter
  • Welcome pack

Dining facilities

  • Full board
  • Paid breakfast
  • Restaurant buffet
  • Cafe
  • Poolside snack bar
  • Gluten-free meals
  • Brunch
  • Lunch
  • Dinner
  • Buffet breakfast

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Projector
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • High chairs
  • Paid babysitting/ Child services
  • Children's play area

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Casino
  • Night club
  • Garden area
  • Leisure/ TV room
  • Bungalows
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Library

Room view

  • City view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Individual heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Living room
  • Dining room
  • Sitting area
  • Dressing area
  • Rooftop terrace
  • Balcony
  • Chaise lounges
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Separate tub and shower
  • Hair dryer
  • Towels
  • Bathrobe
  • Slippers
  • Room toiletries
  • Bathroom telephone

Self-catering

  • Kitchenette
  • Electric kettle
  • Dishwasher

Bedroom

  • Changing of linen

Media

  • Flat-screen TV
  • Hi-Fi
  • Cable/ Satellite television
  • Paid movies/Video
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 4 pm FREE
Check-out until 12 pm FREE

Children and extra beds

One child
0 - 12 years
Existing bedding FREE

Pets

Pets are not allowed.

How to reach hotel

hotel Hotel Silken Puerta America - Madrid Madrid location
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Hotel Address:

Avenida De America 41, Madrid, Spain, 28028

Get directions
City Center
  • Madrid
    3.7 km
Airports
  • Barajas (MAD)
    10.9 km
Train Stations
  • Estacion de Chamartin
    3.7 km
  • Chamartin Station
    3.7 km
Underground stations
  • Cartagena
    300 m
  • Prosperidad
    600 m
  • Bus stop
    14.1 km
Restaurants
  • Lagrimas Negras (cuisine: Spanish)
    0 m
  • Oam Thong (cuisine: Thai)
    70 m
Parks
  • Auditorio Nacional de Musica
    980 m
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2008
  • Number of floors:
    12
  • Number of rooms:
    315

Hotel Awards

SpanishHOTEL AWARDSHighly RecommendedMadridHotel Silken Puerta America

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Spain

Use Badge

Rooms and availability

Hotel Silken Puerta America photos Room
Club Room
  • Room size:

    25 m²

  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Slippers
  • Work desk
  • Dressing area
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Make-up mirror
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
Room Description:

DOBLE USO INDIVIDUAL SPACE CLUB. BED & BREAKFAST. Bar/Pvp rate. Non refundable

Hotel Silken Puerta America photos Room
Club First Floor Single Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Dressing area
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
Room Description:

Located on the first floor, this striking room has been designed by the architect Zaha Hadid. They feature science-fiction-inspired décor, which combines Baroque, Modernist and minimalist elements. These rooms are set on a non-smoking floor and only double beds are available.

Club Deluxe Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Deluxe|DOUBLE CLUB DELUXE

Hotel Silken Puerta America photos Room
Standard Run Of House Room Assigned On Arrival
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Heating
    • Bathtub
    • + More
  • General:Wi-Fi
  • Individual air conditioning
  • Safe deposit box
  • Facilities for disabled
  • Work desk
  • Electronic key card
  • Trouser/pants press
  • Telephone
  • Bathroom:Bathroom
  • Bathroom for disabled
  • Hair dryer
  • Phone in bathroom
  • Make-up mirror
  • Bedding:Cribs available
  • Dining:Mini-bar
  • Media:Cable/satellite TV
  • VCR player
  • Private TV channels
  • Computer hookup
  • Radio
Room Description:

Standard Room Room Type Assigned on Arrival

Queen Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Queen-size bed

  • Check Prices
Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe
  • Bathroom:Bathroom
  • Make-up mirror
  • Dining:Mini-bar
  • Media:TV
Room Description:

SUITE INDIVIDUAL ESTÁNDAR. BED & BREAKFAST. Bar/Pvp rate. Non refundable

Hotel Silken Puerta America photos Room
Junior Suite
  • Room size:

    50 m²

  • Max occupancy:

    2 persons

  • Bed type:

    1 Queen-size bed, 1 Single bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Heating
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Facilities for disabled
  • Slippers
  • Work desk
  • Seating area
  • Dressing area
  • Soundproofed windows
  • Electronic key card
  • Telephone
  • Bathroom:Bathroom
  • Bathroom for disabled
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Phone in bathroom
  • Make-up mirror
  • Toilet
  • Bedding:Cribs available
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Private TV channels
  • Wake up service
  • Computer hookup
  • Radio
Room Description:

Junior Suite Single. BED & BREAKFAST. Dynamic product

Elegant Queen Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Queen-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • Computer hookup
Room Description:

Standard|Elegant Queen Non refundable

Hotel Silken Puerta America photos Room
Superior Deluxe Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe
  • Direct dial phone number
  • Bathroom:Bathroom
  • Bathroom for disabled
  • Hair dryer
  • Make-up mirror
  • Dining:Mini-bar
  • Media:Cable/satellite TV
  • Radio
Room Description:

Deluxe|DOUBLE DELUXE SUPERIOR ( No Breakfast )

Superior Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • Computer hookup
Room Description:

Superior|Habitación Doble Superior (Cama doble)

Executive Deluxe Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • Computer hookup
Room Description:

Deluxe|Executive Deluxe Single Non Refundable

Deluxe
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds, 1 Queen-size bed

  • Check Prices
Room Description:

Deluxe Room Queen Bed Deluxe Room Queen Bed From 2nd to 11th Floor Differemt Renouned Designers Wifi Desk City V

Hotel Silken Puerta America photos Room
Deluxe Room
City view
  • Room size:

    25 m²

  • Max occupancy:

    4 persons

  • Bed type:

    1 Queen-size bed, 1 Single bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Slippers
  • Work desk
  • Dressing area
  • Soundproofed windows
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Make-up mirror
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
  • Computer hookup
Room Description:

Deluxe Rooms feature 10 different designs and are set between the second and eleventh floors. They have large windows with panoramic city views, free Wi-Fi and you can control the lighting and open and close the windows by remote control. There is a TV and a safe. Upon arrival you can select a specific room and floor from a selection of photos on a catalogue at reception. This option depends on availability and rooms will be assigned upon arrival. Please note that the shuttle service is available from 07:00 to 21:00 on prior request for free.

Hotel Silken Puerta America photos Room
VIP Junior Suite
City view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Dressing area
  • Soundproofed windows
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Toiletries
  • Toilet
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
Room Description:

This suite has large windows with panoramic city views, 2 flat-screen interactive TVs, a safe and premium WiFi for a surcharge. You can control the lighting and open and close the windows by remote control. Junior Suites also include a VIP service, Bvlgari toiletries, mineral water and a selection of Oriol Balaguer chocolates. Upon arrival you can select a specific room and floor from a selection of photos on an iPad at reception. This option depends on availability and rooms will be assigned upon arrival.

Executive Queen Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Queen-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • Computer hookup
Room Description:

Deluxe|Executive Queen Non Refundable

Hotel Silken Puerta America photos Room
Executive Suite
  • Room size:

    60 m²

  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 1 Single bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Heating
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Facilities for disabled
  • Slippers
  • Work desk
  • Dressing area
  • Floor to ceiling windows
  • Electronic key card
  • Telephone
  • Bathroom:Bathroom
  • Bathroom for disabled
  • Hair dryer
  • Bathrobe
  • Toiletries
  • Phone in bathroom
  • Make-up mirror
  • Toilet
  • Bedding:Cribs available
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Private TV channels
  • Computer hookup
  • Radio
Room Description:

Suite Executive (1 pers). BED & BREAKFAST. Non refundable

Presidential Two-Bedroom Queen Suite
  • Room size:

    145 m²

  • Max occupancy:

    4 persons

  • Bed type:

    2 Queen-size beds

  • Check Prices
Luxury Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed, 1 Bed in shared room

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe
  • Direct dial phone number
  • Bathroom:Bathroom
  • Bathroom for disabled
  • Hair dryer
  • Make-up mirror
  • Dining:Mini-bar
  • Media:Cable/satellite TV
  • Radio
Room Description:

DOUBLE LUXURY. BED & BREAKFAST. Non refundable

Hotel Silken Puerta America Location

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  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Tourist attractions

  • O'Donnell1.9 km

Popular areas

  • Grand Via1.8 km

Places of interest

  • Plaza de Manuel Becerra1.3 km
  • Embajada de Italia1.5 km

Sport related

  • Gorongoro Play Park1.8 km

Shopping areas

  • ABC Serrano1.7 km

Historical sites

  • Barrio Salamanca700 m

Stadiums

  • Bullring1.1 km

Parks

  • Parque de Berlin1.2 km
  • Parque de Berlin1.2 km

Theaters

  • Auditorio Nacional de Musica800 m

Underground stations

  • Cartagena200 m
  • Prosperidad500 m
  • Parque de las Avenidas600 m
  • America Avenue600 m
  • Diego de León700 m
  • Alfonso XIII800 m
  • Ventas1.2 km
  • Manuel Becerra1.3 km
  • Lista1.3 km
  • Avenida de la Paz1.4 km
  • Núñez de Balboa1.4 km
  • Concha Espina1.4 km
  • El Carmen1.5 km
  • Barrio de la Concepcion1.5 km
  • Goya1.8 km
  • Gregorio Marañón1.8 km
  • Colombia1.9 km
  • Rubén Darío1.9 km

Local attractions

  • Museum of Public Art1.7 km
    Paseo Castellana 40
  • Museo Sorolla2.0 km
    Paseo General Martinez Campos 37
  • Mercado De La Paz 2.0 km
    Calle Ayala 28
  • ABC Serrano1.8 km
    Calle Serrano 88
  • Stadio Santiago Bernabeu2.1 km
    Avenida de Concha Espina 1

Near the hotel

  • Teatro Guindalera810 m
    Martinez Izquierdo, 20, Madrid
  • Auditorio Nacional de Musica980 m
    Principe de Vergara 146, Madrid
  • Las Ventas Tour 1.2 km
    Calle Alcala 237
  • Museo Lazaro Galdiano1.4 km
    Calle Serrano 122
  • Museo de la Ciudad820 m
    CALLE PRINCIPE DE VERGARA, 140 MadridSpain
  • Bullfighting Museum 1.1 km
    Calle Alcala 237 Plaza de Toros las Ventas
  • Barrio de Salamanca 1.3 km
    28006 MadridSpain

Restaurants nearby

  • Lagrimas Negras0 m

    Address: Avenida de America, 41
    Phone: 917445400

    81% likes this, based on 99 reviews
    Cuisine: Spanish
    Price Range: NZD 66 - NZD 112

  • Mad Restaurant10 m

    Address: Avenida de America, 41
    Phone: +34 911 26 03 33 ‎

    72% likes this, based on 40 reviews
    Cuisine: International
    Price Range: NZD 48 - NZD 66

  • Restaurante el Molino Viejo140 m

    Address: C/Corazon de Maria 32
    Phone: 915 199 375

    69% likes this, based on 32 reviews
    Price Range: NZD 53 - NZD 212

  • Oam Thong70 m

    Address: Calle del Corazon de Maria, 7
    Phone: 91 080 18 92

    62% likes this, based on 109 reviews
    Cuisine: Thai
    Price Range: NZD 1 - NZD 81

  • El Coto del Casar140 m

    Address: Calle Corazon de Maria, 30
    Phone: +34 914168502

    78% likes this, based on 41 reviews

Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2008
  • Number of floors:
    12
  • Number of rooms:
    315

Hotel Awards

SpanishHOTEL AWARDSHighly RecommendedMadridHotel Silken Puerta America

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Spain

Use Badge

Cities nearby
  • Coslada hotels - 11 km
  • Alcorcon hotels - 13 km
  • Getafe hotels - 13 km
  • Boadilla del Monte hotels - 15 km
  • Alcobendas hotels - 15 km
  • Majadahonda hotels - 16 km
  • Pozuelo de Alarcon hotels - 10 km
  • Leganes hotels - 11 km
  • San Sebastian de los Reyes hotels - 16 km
  • San Fernando De Henares hotels - 14 km

Hotel Silken Puerta America Reviews

Guest reviews are submitted by our customers after their stay at Hotel Silken Puerta America

Average guest rating

8.0out of 10
Fabulous
Based on 1629 reviews

Guest reviews

  • Single
    8.8

    Beautiful design, very attentive service

  • Single
    9.2

    The design is the main thing, the staff is very nice, the restaurant is excellent.

    The gym is small

  • Couple
    9.2

    Coolest hotel I ever have stayed at. Each floor had a different design and at check in we could choose from different rooms (subject to pictures). The room itself was also very special being designed as a circle. Bathroom was very nice with a big shower/bath tub. Nice bar at the top floor. The hotel was not in the middle of the city centre, but not too far away either (5-10 mins taxiride).

    Transparent doors to the toilet not giving much room for privacy.

  • Family with children
    5.0

    We like the staff and the desing in some floor for example 1st floor is the best. The breakfast and the staff of the breakfast were very polite. The bar in the last floor is very famous with nice music. The wi-fi is free..

    First of all we didn't have the choise to choose floor because we have a 5 years old boy.we didn't like the quality of the design in our room which was in 9th floor. We couldn't accomodate our clothes in the closet because the space is only for baby clothes.into the room and in the bathroom you didn't have the feeling that it was cleaned although it was cleaned by the lady. The too minimal design looks very poor in some floors and for sure doesn't worth to be one the most expensive hotels in madrid. We will recoment this hotel only in couples and for business trip.

  • Single
    7.0

    The design styling was very nice, the rooms were generous and quite.

    There isn't anything to do around the hotel. You have to take a taxi or the metro everywhere you go. Or you can drink a cocktail for 20 Euros at the bar in the hotel.

  • Couple
    9.2

    Loved the staff, the style and imagination of the hotel - I stayed on the 8th floor - white rooms - which were out of this world - very cool, romantic and relaxing I- its not in the centre - but 10 mins on tube into the centre - and 10 mins from airport in taxi - so perfect location

  • Family with children
    9.2

    We chose this for a trip to Madrid with our 2 sons in their 20'S. It was perfect, interesting to see how the architects designed their floors. Ours was on floor 8 and everything was white. Fabulous , we loved it. The reception staff were very helpful and breakfasts were superb.

    There was nothing we didn't like, we chose not to eat in the hotel in the evening, because we like to eat in small restaurants. This meant going into Madrid , a 15 min tube journey. The area around the hotel did have restaurants but not the same atmosphere as being in the heart of the city. This suited us fine as the metro is fantastic, I mention it only to inform you if you are planning a trip.

  • Family with children
    8.2

    Beds very comfortable, rooms very large and the city view is very nice.

    The bathroom is very nice and strange but there's no privacy; there's the space for a bigger pool.

  • Family with children
    6.6

    Design was very beautiful

    The shower did not have any door and it's not goods when you are travelling with kids

  • Single
    7.0

    The breakfast variety is good. Design is unique.

    Location is far away from city, my friend got difficulty to get to the hotel for the pick up.

  • Older travelers
    5.8

    Service & staff

    Design oriented so uncomfortablr

  • Family with children
    7.8

    Fantastic Design, Very Friendly and Helpful Staff, Good Restaurants and Bars, Excellent Room Service

    Poor Facility as a Five Star Hotel, Fluctuation of Hot Water in the Bath

  • Couple
    9.2

    The hotel and its rooms were outstanding. So interesting to have a variety of different designs all in one hotel. We spent time exploring other floors as well as our own. It certainly had the wow factor. Excellent restaurant there too, although a little pricey. Would definitely stay there again.

    The location was maybe a little out of the city centre, and quite close to the motorway, although once you entered the hotel foyer, all that was forgotten. The exterior of the hotel was quite bland looking, but the interior was outstanding.

  • Group of friends
    4.6

    The design of the hotel and rooms is striking. The location directly on the a-2 motorway is convenient for getting to the airport.

    Reception staff were brash, poorly trained and showed poor communication skills. They also did not deliver as promised. - we had booked two room types for a stay with friends where the friends were our guests. When booking, we decided to book rooms by different designers (1×Zaha Hadid, 1×Ron Arad) so that we could see the concepts from the two different designers. Based on the colour schemes we found on Booked.net, we felt our guests would enjoy the Ron Arad most. The Ron Arad was a little less expensive than the other, but price was not the deciding factor. The receptionist made a big deal of the room for the guests being cheaper. This was very embarrassing. A good hotel would have dealt with this issue in a discrete manner, making all guests feel equally welcome. - at check-in, the lady said to our guests that she would upgrade them to a deluxe room, implying we had booked a lower category. Our reservation was, however, for a deluxe room. Again this caused embarrassment. - promised us the welcome luxury chocolates specified in our room rate would be brought up to our room immediately. We checked in at approx. 23:30. By 00:45 when we went to sleep, the chocolates had not arrived. While we did find a standard hotel printed card "sorry, we came to your room, but you had the 'do not disturb' sign on the door" the next morning, the time for welcome chocolates was passed. It seems that the hotel does value the need to be quick with time-sensitive activities - "welcome" is for when people arrive, not when they are preparing to check-out and leave the next morning. - did not seem friendly at check-out and did not, for example, hope we had enjoyed our stay or ask us if we had enjoyed it. The whole internet charging approach is unsatisfactory and when I requested that we be provided the services advertised in the booking supported as booked the response was bad.

  • Older travelers
    9.2

    Everything was fine. No complaints at all really, Staff were very friendly, food was good.

    Location is a little off pitch, but the Metro station is only 200 yards away and the service excellent for those on a City break. The location is very noisy right next to the motorway, so the external bar area is not exactly peaceful. Exterior of the building showing its age a bit, but hardly an issue really.

How to reach hotel

hotel Hotel Silken Puerta America - Madrid Madrid location
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Hotel Address:

Avenida De America 41, Madrid, Spain, 28028

Get directions
City Center
  • Madrid
    3.7 km
Airports
  • Barajas (MAD)
    10.9 km
Train Stations
  • Estacion de Chamartin
    3.7 km
  • Chamartin Station
    3.7 km
Underground stations
  • Cartagena
    300 m
  • Prosperidad
    600 m
  • Bus stop
    14.1 km
Restaurants
  • Lagrimas Negras (cuisine: Spanish)
    0 m
  • Oam Thong (cuisine: Thai)
    70 m
Parks
  • Auditorio Nacional de Musica
    980 m
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2008
  • Number of floors:
    12
  • Number of rooms:
    315

Hotel Awards

SpanishHOTEL AWARDSHighly RecommendedMadridHotel Silken Puerta America

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Spain

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